9cricket FAQ — all your questions answered, right here

No. 9cricket's policy allows only one account per person. If multiple accounts are detected, all of them will be closed and any accumulated bonuses will be forfeited. Everything you need is available through a single account.

The minimum age to register with 9cricket is 18. You must confirm you are 18 or older during registration. Providing false information about your age will result in account termination.

Click the "Forgot Password" button on the login page. An OTP will be sent to your registered mobile number. Once verified, you'll be able to set a new password. The whole process takes under 2 minutes.

Yes, you can update your mobile number in account settings. You'll need to verify via OTP on your old number first, then confirm with an OTP on the new one. If your old number is no longer active, contact us at support@9cricket.ws.

KYC (Know Your Customer) verification is a security measure that confirms an account truly belongs to you. It's typically required before large withdrawals or if any suspicious activity is detected on your account. Simply upload a photo of your NID or passport along with a selfie.

The minimum deposit at 9cricket is ৳500. Your first deposit automatically qualifies for a 100% welcome bonus of up to ৳10,000 — the more you deposit, the bigger your bonus.

Deposits via bKash or Nagad are usually credited within 1 to 5 minutes. Bank transfers may take up to 1 business day. If your balance hasn't been updated 30 minutes after a deposit, please contact support.

No, 9cricket does not charge any fees on deposits. However, your mobile banking provider (bKash/Nagad) may apply a service charge — that is their policy, not 9cricket's.

The minimum withdrawal is ৳300. The maximum daily withdrawal limit depends on your account level and verification status. KYC-verified accounts have higher withdrawal limits.

If your withdrawal hasn't arrived within 24 hours of submitting the request, email support@9cricket.ws or reach us via live chat. Please have your transaction ID ready. Withdrawals are most commonly delayed due to incomplete KYC verification or unmet bonus wagering requirements.

No, bonus balance cannot be withdrawn directly. After receiving a bonus, you must meet a wagering requirement — typically x20 — before any winnings from that bonus become withdrawable.

Wagering requirements mean you must place a specified amount in bets using your bonus funds before you can make a withdrawal. For example, with a x20 requirement on a ৳1,000 bonus, you would need to place a total of ৳20,000 in bets. You can track your bonus progress in your account.

You'll find your unique referral link or code in your account settings. When a friend registers using your link and makes their first deposit, you both receive a bonus. Referral bonus amounts may change from time to time — check the promotions page for the latest details.

9cricket pays weekly cashback every Monday — get back a portion of your previous week's losses. VIP members enjoy higher cashback rates, and extra cashback offers are available during special matches and festivals.

Live betting lets you place bets in real time while a match is in progress. Odds update every ball or every minute. You can also change your bet or cash out mid-match. Just log in to your account and head to the Sports section to get started.

The minimum bet on 9cricket is ৳20, giving new users a low-risk way to get started. The maximum bet varies depending on the market and match.

If a match is completely cancelled or ends without enough overs being played, bets are generally voided and your stake is refunded in full. However, specific rules may apply for certain events or markets — please refer to the Terms & Conditions.

9cricket supports Decimal, Fractional, and American odds formats. Simply choose your preferred format in your account settings. Most users in Bangladesh find the Decimal format the most straightforward.

If you suspect unauthorized access, change your password immediately and notify us at support@9cricket.ws. We'll review your account's login history and temporarily lock it if necessary. Never share your password over the phone or via messages — 9cricket will never ask for it.

No. 9cricket does not sell or share your personal information with any third parties. Information may only be disclosed to government authorities when required by law. For more details, please visit our Privacy Policy Read more.

Yes, the 9cricket app includes all the features available on the website — live betting, deposits, withdrawals, bonus claims, and support. It also offers push notifications, which are not available on the website.

Some features may not work correctly on older versions. Regular updates are important for security patches. Find the latest version on the app store or on 9cricket's platform page.

Request self-exclusion from account settings or by emailing support@9cricket.ws and your account will be closed within 5 minutes. You can choose a period of 6 months to 5 years. Your account cannot be reopened during this time.